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I (Don’t) Want My IGTV

Despite massive popularity, unrivaled cultural relevance and a billion daily active users, Instagram can’t seem to figure out long-form video. Specifically, its “IGTV” platform, which originally launched as a standalone app in June (remember that?) is largely being ignored by users, at least if multiple media reports (New York Magazine, Fast Company) are to be believed. 

Small sample-size? Sure. But the numbers aren’t encouraging when so few show have shown any interest in IGTV.

We don’t have much else to go on. Despite scouring the internet, I couldn’t find a credible reporting of IGTV’s monthly active users (MAUs). Presumably, that would indicate that the number is underwhelming, and as such, it hasn’t been released. I found a random tweet that pegged it around 65 million, but that number is unsubstantiated and seems unlikely. 

Quick, informal polls on my Twitter and Instagram feeds suggested the same conclusion. 

In my own Instagram story and Twitter feed last week, I asked followers, most of whom work in the digital marketing space, if they actually use IGTV. Of 40 responses to my Instagram story poll, only one person acknowledged actually watching the IGTV platform. 

At 2.5% percent, that’s about as effective as a PPC ad. That’s not what we industry types call a great conversion rate.

On Twitter, most replies were “Nope.” Others suggested that they’d only landed on IGTV accidentally.

Instagram launched IGTV to much fanfare midway through 2018, with analysts proclaiming it to be a potential YouTube competitor. That didn’t pan out. Almost a year later, the platform feels like, at best, an afterthought, and at worst, a miscalculation. When the initial standalone app failed to take off, IGTV was more deeply integrated into into the main Instagram experience.

However, IGTV doesn’t seem to be resonating with rank-and-file Instagram users. 

Early on, Instagram was preaching patience. â€œIt’s a new format. It’s different. We have to wait for people to adopt it and that takes time,” former Instagram CEO Kevin Systrom told TechCrunch in August of 2018. “Think of it this way: we just invested in a startup called IGTV, but it’s small, and it’s like Instagram was (in the) ‘early days.’”

A month later, Systrom, along with Instagram Co-founder Mike Krieger, left Facebook, Instagram’s parent company.

So, is IGTV the new Google+? It’s likely too early to tell, but it’s looking that way.

Instagram’s main feed and Stories products have become symbiotic with the influencer community, and IGTV seems tailor-made for brands and influencers to offer longer-form content; videos can be up to an hour long. However, the people who should have the most interest in the new platform, creators themselves, are mostly just repurposing (read: cropping vertically) their YouTube content

Without a clear monetization path, they’re unlikely to continue to put any real effort into the platform. Top talent on YouTube can make six figures or more a month.

IGTV isn’t the first time that Facebook has swung and missed on long-form content. Facebook Watch, which was also positioned as a YouTube competitor, initially was paying content providers, with an estimated budget of $90 million. But as that money started drying up, outside of truly unique content like Tom Brady’s “Tom vs. Time,” “Ball in the Family” or WWE’s “Mixed Match Challenge”, there wasn’t much to see on Watch.

IGTV is not paying content creators, and it still lacks an advertising or revenue-sharing model. (UPDATE: On April 2, AdAge reported that Instagram has started to reach out to advertisers about buying spots on IGTV.)

Far more problematic beyond a revenue model is the main issue for influencers: If nobody’s watching, who’s being influenced?  Is there really a long-form content appetite to be fed on Instagram via the smartphone?

Depending on which gurus you believe, millennials either want “snackable” short-form content, or they actually want long-form content. Go ahead: Google “longform video making a comeback.” You’ll find articles from 2014, 2015, 2016 and 2018 in the first page of results.

Gary Vaynerchuk has embraced the platform, but many creators have already given up on IGTV.

But here’s the thing: Long-form content never went anywhere. With apologies to L.L. Cool J, don’t call it a comeback. Long form content has been here for years. It’s called YouTube. And why is YouTube so successful?

One word: search. YouTube is the second-biggest search engine in the world, trailing only its parent company, Google.

IGTV, in an effort to differentiate itself from YouTube, launched without proper search functionality. In fact, when you activate IGTV, it opens with static fuzz, like what you would see when you turned on a TV with a cable box back in 1983 and flipped through channels, not knowing what you’re going to get next.

“Because we don’t have full text search and you can’t just search any random thing, it’s about the creators” Systrom explained at the time of the launch. “I think that at its base level that it’s personality-driven and creator driven means that you’re going to get really unique content that you won’t find anywhere else and that’s the goal.”

Search has since been added to IGTV (and it quickly auto-suggests feeds that create IGTV content), but when I opened IGTV over the weekend, I was served up content from ESPN, WWE, Gary Vaynerchuk and The Daily Show. 

This is all content I can find everywhere else, on Twitter, television, Linkedin, etc.

Discoverability is one of the main issues that’s continued to plague Snapchat, and seems to be hurting IGTV as well. With all of the choices we have today, am I going to invest five minutes into a random piece of longform content that an algorithm thinks I want to watch? Possibly.

The likelihood increases dramatically, however, if it’s something I’ve searched out.

With all of the data these major platforms have at their disposal, why do they continue to make such large errors in assessing what their users actually want? Why do they fail in targeting new spaces like Google did with social, or Instagram seems to be doing with long-form video?

In reading about the Google+ failure, one anonymous former Googler said the company was “late to market” and motivated from “a competitive standpoint” as they looked to take on Facebook.

If you’ve never read this infamous tweetstorm from another former Google+ engineer, it describes office politics, siloed teams and a lack of clear vision as major factors in the demise of Google’s failed social network. Here’s the start of that thread:

Given the recent Instagram drama surrounding the founders’ departure from Facebook, it’s likely that similar forces were at play with IGTV.

Whatever the reason, IGTV hasn’t lived up to the hype of last year’s launch, and it may never take off at all. Instagram itself doesn’t seem to be losing steam. But they badly misread the market and their users’ appetite (or lack thereof) for long form content. 

The lesson might be this: You don’t have to be all things to all people.

Or, as Facebook Watch’s LaVar Ball says, “Stay in yo’ lane!”

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Media Masters #9 – Alex Restrepo – New Orleans Saints and Snapchat

I’ll admit, I wasn’t sold on Snapchat as a marketing channel for sports, or anyone else, for that matter. But after talking to Alex Restrepo, Social Media Manager for the New Orleans Saints, he may have changed my mind.

If nothing else, it’s probably worth giving a try. We had a long conversation about how the Saints use Snapchat to share content with their fans.

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Media Masters – Jessica Gioglio, Dunkin’ Donuts

I recently talked to Jessica Gioglio, Social Media Manager for Dunkin’ Donuts, about Dunkin’ Donuts social media strategy. Jessica also gives us a preview of “The Power of Visual Storytelling” book she co-authored.

Finally, she explains how Dunkin’ handled social media during the Boston Marathon tragedy in 2013.

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Media Masters Podcast – Episode 1 – Dan Harbison, Caesars Entertainment (Part 1)

I’m taking up a new hobby in 2014 and launching a podcast. The idea is simple; I’m going to talk to some of the leaders in digital, social and traditional media who I’ve gotten the chance to know (and a few I’ve never met) to learn more about their work and share it with people who may find it interesting and relevant.

My first call was to Dan Harbison (@darbison), who’s currently the Global Head of New Media at Caesars Entertainment Corporation in Las Vegas, NV. I’ve known Dan since about 2005 from his days as the Sr. Director of Digital Marketing and Media at the Portland Trail Blazers, and he’s a guy who I respect tremendously. We talked for over an hour, and probably could have gone on for another hour. We split the conversation into two parts.

The first episode (just over 40 minutes) covers Dan’s outlook on database marketing, the differences between working in the NBA and the gaming/casino industry, what makes a great hashtag, and whose marketing during the Super Bowl actually worked. I really enjoyed our conversation and hopefully a few digital marketing/social media geeks out there will as well.

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SMX Social Media Las Vegas – Keynote Conversation

Here’s a 60-minute video of my first conference keynote, a Keynote Conversation I did with Matt McGee at SMX Social Media Las Vegas talking about how the Celtics handle digital and social media.